FAQs
Frequently Asked Questions
HOW TO ORDER?
1. Select your desired products by clicking the photos. After that, choose date and time of delivery.
2. Click “add to cart” if you want to purchase more OR click “buy now” when you are finished selecting the product.
3. Fill out the sender and the receiver information. Then click “go to payment.”
4. Check your order, and select the payment method, then click “complete order.”
5. After the order has placed, you will receive the order confirmation.
HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
After the order is completed, you will receive an email confirmation that includes your order number.
CAN I PLACE AN ORDER VIA PHONE OR CHAT?
We need all orders placed on our website, but we can assist you via chat or phone call.
DO YOU DELIVER NATIONWIDE?
We now offer only FREE DELIVERY in all THAILAND.
HOW MUCH IS YOUR SHIPPING FEE?
We offer FREE Same Day Delivery so no shipping fee is required.
DO YOU DELIVER ON THE SAME DAY?
Yes, we offer Free Same Day Delivery as long as you place your order on or before 7PM.
CAN I PICK-UP MY ORDER?
Unfortunately, we don't accept office pick-ups but we can arrange the delivery of your order at your preferred location anywhere within Thailand.
DO YOU ACCEPT ADVANCE ORDERS?
Yes. You can order now for future dates (Up to 1 year in advance).
WHERE IS YOUR STORE LOCATION?
We are an online flower shop so we don't have a physical store but you can view and order our products on our website.
HOW CAN I CONTACT YOU?
We are open to serve your concerns from Monday-Friday (9AM - 8PM) and Saturday & Sunday (9AM - 8PM).
- Numbers: 096-297-0145
- Email: contact@potico.co.th
- LINE: @potico.co.th
- Instagram: @potico.co.th
HOW TO PAY?
We accept payments made via:
- Credit card
- Mobile Banking, Prompt pay
- PayPal, PayPal International
- Cash on delivery (COD)
Check out our Payment Method page for more info click here.
CAN YOU CUSTOMIZE AN ORDER?
We don't do customized arrangements as we only produce what is shown on our site.
WHAT ARE YOUR DELIVERY TIME SLOTS?
We deliver at the following time slots:
9 AM - 12 PM (8 PM day before cutoff)
12 PM - 3 PM (11 AM cutoff)
3 PM - 6 PM (2 PM cutoff)
3 PM - 6 PM (5 PM cutoff)
20 PM - 22 PM (7 PM cutoff)
Anytime (7 PM cutoff)
HOW CAN I MAKE CHANGES OR CANCEL MY ORDER?
To make changes or cancel, please reach out via:
- Email: contact@potico.co.th
- Call: 096-297-0145
- LINE: @potico.co.th
- Instagram / Facebook Chat
Please note: Changes must be requested 3 hours before delivery. Cancellations only possible if not yet dispatched.
HOW CAN I TAKE CARE OF MY FLOWERS?
Our flowers are delivered fresh cut. They usually last 3-5 days in room temperature (Sunflowers prefer direct sunlight).
For full instructions, click here.
