Return & Exchange Policy

We guarantee your satisfaction!

 

If in the unlikely case that you are not satisfied with the freshness of your order or the condition of any of our items, please contact us within 24 hours and include the photos of the item delivered and we will gladly replace it.

 

For quick assistance, you send us an email at contact@potico.co.th, call us at 02-663-8806, LINE: @potico.th, Instagram: @potico.co.th, or reach us via Facebook chat.

 

We are open to serve your concerns from Monday-Friday (8AM-7PM) and Saturday & Sunday (8AM-7PM).

 

Once the order has been dispatched from our warehouse or already in-transit, we do NOT accept cancellations under any circumstances.

 

For REFUNDS: For debit or credit card payments, you will be refunded the price amount associated with the reported case. Crediting of refunds will be processed according to your banking institution's terms and conditions.